Due to the Covid-19 we are operating a reduced service and delivery times may be longer than normal.
We offer free standard delivery on all web orders over £300 + VAT to Mainland UK. A delivery surcharge will also apply to some areas in Northern Scotland, Northern & Southern Ireland, Channel Islands, Isle of Man and Isle of Wight and deliveries into Europe.
Orders not placed online have different pricing and delivery charges.
As goods are shipped through a third party, Davanwood Ltd do not guarantee delivery dates and/or times. We cannot accommodate timed delivery requests unless a premium timed option is purchased.
In stock smaller items and spare parts ordered by 3pm weekdays will normally be despatched the same day, with the exception of items marked "free delivery", please see below for further information. Please note any orders placed after 3.00pm will be despached the next working day, including premium delivery services. For items that will need to be despatched via a pallet network (e.g. machines etc) will generally be dispatched from stock with a lead time of 3-5 days. Next day delivery can be arranged if needed. Saturday Deliveries can only be accepted on a Friday, before 14.00hrs. We cannot offer next day deliveries for orders placed over the weekend or bank holidays. All next day deliveries are subject to stock.
Some items will incur a delivery surcharge if ordered in multiple quantities that take them over the courier weight limit e.g bags of salt. We will contact you prior to shipping your order if this occurs.
All palleted deliveries are made to the nearest access point at the delivery address for the delivery vehicle. The majority of deliveries will be made by luton van or lorry. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit please inform us at the time of order. If the driver arrives at your address and is unable to deliver on the arranged delivery date because you are not there you may be liable for a re-delivery charge.
All Deliveries will be made between 7.30 am and 7.00 pm. We are unable to give an estimate of delivery time as all deliveries are at the couriers’ discretion.
Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on delivery as no claims with regard to damaged items can be made after the driver has left the delivery address, unless signed for as damaged on delivery. Goods refused on delivery that are found to be undamaged on return to us may incur a return delivery charge.
You should check all deliveries before signing the courier's paperwork (this includes electronic pods) under your name or mark clearly that the goods are "damaged" or "short-delivered". Any claims for damages, short deliveries and discrepancies must be notified to our office immediately upon receipt of delivery; such notice must additionally be given in writing within 1 working day. Damaged goods must be retained for inspection. Full credit will only be allowed if these terms are complied with. All items are fully insured please open packaging if there is any signs of damage before signing for the delivery.
Once you sign for the delivery you have accepted it in good condition.
Carriers will not accept it being signed for as “Unchecked”.
Even if you believe it to be damaged you must sign the couriers paperwork, including electronic pods. We cannot accept liability, or submit any claims to our courier or transport suppliers, unless these instructions are complied with.
No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.
Free Postage Items
If an item is highlighted as having free postage this item will be sent via an economy service and can take up to 10 working days to be delivered. If you require your item sooner please select the required option at checkout.
Out of Stock Items
If an item is out of stock you will be advised and given the option to either “back order” or to cancel.
Due to the Covid-19 we are operating a reduced service and are temporarily unable to accept returns.
If for whatever reason goods supplied correctly are to be returned to us within 10 working days at your cost. It must be unused and still in the original packaging without damage. Before returning any Goods a Returns number must be obtained from us agreeing return . This number must be quoted on all correspondence and clearly marked on the outside of the packaging. Once received the goods will be inspected and or tested and if found to be defective or damaged in any way whatsoever they will be returned to you at your cost.
If the goods are accepted back into stock and replacement parts have been ordered, a re-stocking fee of 25% of the nett price of the goods will be charged in addition to our carriage costs.
If the goods are accepted back into stock as no longer required and customer has not ordered replacement parts, a re-stocking fee of 50% of the nett price of the goods will be charged in addition to our carriage costs
Any Goods returned without our returns number and prior authorisation will be charged a 100% restocking fee.
If you have product that you feel is faulty, please contact our Sales Office for a Returns Number (RN no.) giving us all details, in order for us to log your concern with the item(s) being returned. We will ask you for a Purchase Order for any replacement parts; you are then charged for the replacement parts. Once the parts / products in question are received, an investigation is carried out to determine the fault. Costs for returning goods are at the customer’s expense. A report is then issued giving you the findings. If no fault is found, we will return the product in question back to you. If the fault is found to be a manufacturing defect, a Credit will be issued subject to our standard warranty policies.
On goods returned that were ordered in error, there is up to a 50% restocking charge (please see above for details).
Returns will NOT be accepted for the following items:
Special Orders or Manufacture Products
Hygiene Product (e.g. Water Filters)
Goods delivered direct by Manufacturer
PCB Boards + products containing PCB Boards
Electronic Items (e.g. Delay Timers)
Goods not required after 14 days
Goods not in original packaging or damaged original packaging
Current Online Delivery Charges
|Standard Delivery||Mainland UK||£8.50|
|Standard Delivery||Scottish Highlands and Islands||HS, IV, KA27-28, KW, PA20-88, PH17-50, ZE||£22.00|
|Standard Delivery||Isle of Wight||PO30-41||£20.00|
|Standard Delivery||Isle of Man & Sciliy Isles||IM, TR21-25||£28.00|
|Standard Delivery||Northern Ireland||BT||£25.00|
|Standard Delivery||Channel Islands||< 20kg||JE, GY||£28.00|
|Collect in Store||Collect from SO40 3WX||Due to the Covid-19 our Trade Counter is closed until further notice||£0.00|
|Timed Deliveries - DUE TO Covid-19 we are no longer offering Timed Deliveries until further notice|
|Pre Noon||Mainland UK||excluding HS, ZE, IM, BT, HS, IV, KA27-28, KW, PA20-88, PH17-50, PO30-41, TR21-25, JE, GY||£15.00|
|International Deliveries DUE TO Covid-19 we are no longer offering International Deliveries until further notice|
|Czech Republic||< 25kg||£25.00|
|Rest of World , including U.S.A.||POA|
|*All prices exclude VAT|
|** Only qualifying products|
All prices exclude VAT
If Pallet Item & Box Item ordered at same time
The Pallet Rate will be charged
If Free Item & Box Rate Item ordered at same time
The Standard Box Rate will be charged
If Pallet Item & Free Item ordered at same time